Terms of Service

Terms of Service

Effective Date: April 28, 2025
Last Updated: July 15, 2025

1. Introduction

Welcome to Aisubtrans (https://aisubtrans.com). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you confirm that you have read, understood, and accepted these Terms. If you do not understand or accept any part of these Terms, please discontinue use immediately.

2. Contact Information

For questions or feedback, contact us at: support@aisubtrans.com.

3. Service Description

Aisubtrans provides web-based translation services for movie subtitles, enabling translation into multiple languages.

4. Ownership and Copyright

All rights to translated content remain with the original authors. We claim no ownership over translated materials. To report infringing content, contact us for prompt removal.

5. User Accounts and Third-Party Integration

a) Account Login:
- Login via Google Account only. A valid Google Account is required.
- Email registration and login are supported on this site. User passwords are encrypted and stored, and no individual can access the plaintext passwords. - All login activities are deemed as actions by the account holder. Secure your Google Account.
- Users must be 18+ or have parental consent.

b) Google Account Usage:
- We collect only basic information: profile picture, name/nickname, and email.
- You may revoke access via Google Account settings at any time.
- You must comply with Google’s Terms of Service.

6. Purchase and Refund Policy

a) Payment Methods:

  • Payments processed via Paddle.
  • All transactions use Paddle’s secure payment gateway.
  • Prices are displayed in USD by default.

b) Purchase Terms:

  • Users will receive corresponding translation credits when purchasing a credits pack
  • Different packs include different bonus credits
  • Credits have no expiration date - they remain valid permanently after purchase

c) Refund Policy:
- Refunds can be requested for orders within 20 days after payment - Users can request a full refund if no purchased or bonus points have been used. No refund will be given for used points - Partial refunds are calculated based on the ratio of unused non-bonus points to total non-bonus points in the order. No refund will be given for used points - Bonus points are not eligible for refund but will be revoked along with order refunds - Refunds will be returned to the original payment account - Refunds will be processed within 5 business days

7. Usage Rules

a) Prohibited Actions:
- Violating applicable laws.
- Infringing intellectual property rights.
- Distributing spam/malicious content.
- Disrupting service operations.
- Unauthorized server/network access.

b) Usage Limits:
- Adhere to API call frequency limits.
- Use system resources reasonably.
- Comply with data storage restrictions.
- No automated tools for malicious activities.
- No other service abuses.

8. Service Availability

  • We strive for continuous service availability.
  • Maintenance may require temporary downtime.
  • No guarantee of permanent/error-free operation.

9. Liability Limitation

  • Liability limited to the maximum extent permitted by law.
  • Not liable for indirect damages (e.g., lost profits).
  • Direct damages capped at the fees paid by the user for the service.

10. Privacy and Data

Personal data is collected to provide/improve services. Details: Privacy Policy.

11. Terms Updates

We reserve the right to modify these Terms. Continued use constitutes acceptance of changes.

12. Governing Law

These Terms are governed by the laws of the People’s Republic of China.

13. Service Termination

a) Termination Conditions:
- Violation of these Terms.
- Prolonged account inactivity.
- Service discontinuation.

b) Termination Results:
- Immediate suspension of service access.
- Account deactivation.
- Settlement of remaining credits.

14. Agreement Confirmation

By accessing or using Aisubtrans, you confirm acceptance of these Terms of Service.